Privacy Policy

1.1 Personal Information

When you contact us or request services, we may collect:

• Contact Details: Name, email address, phone number, company name
• Business Information: Job title, company details, industry sector
• Inquiry Details: Service interests, project requirements, trade specifications
• Communication Records: Email correspondence, form submissions, phone call records

1.2 Technical Information

We automatically collect certain technical information when you visit our website:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on site, referring URLs
• Cookies: Small text files stored on your device to improve user experience

We use your personal information for the following purposes:

• Service Delivery: Respond to inquiries, provide quotes, facilitate commodity trading
• Communication: Send service updates, trading alerts, and business correspondence
• Contract Management: Execute trade agreements, manage logistics, process payments
• Compliance: Meet regulatory requirements (EPRA, AML/KYC, international trade laws)
• Website Improvement: Analyze usage patterns to enhance user experience
• Legal Obligations: Comply with applicable laws and protect our legal rights

We process your personal data based on:

• Consent: You have provided explicit consent for contact forms and communications
• Contractual Necessity: Processing is necessary to fulfill trading contracts
• Legitimate Interests: Improving services, fraud prevention, business development
• Legal Obligation: Compliance with Kenya Data Protection Act, AML/KYC regulations

We may share your information with:

• Service Providers: Logistics partners, shipping companies, terminal operators (for order fulfillment)
• Financial Institutions: Banks and payment processors (for secure transactions)
• Regulatory Authorities: EPRA, Kenya Revenue Authority, customs agencies (when legally required)
• Legal Advisors: Lawyers and compliance consultants (for legal matters)
• Business Partners: Refineries, producers, mine owners (with your consent for specific transactions)

We do NOT sell or rent your personal information to third parties for marketing purposes.

As an international trading company with operations in Kenya, UAE, and Europe, your information may be transferred to and stored in different countries.

We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Secure data transfer protocols and encryption
• Compliance with local data protection laws in each jurisdiction

We implement industry-standard security measures to protect your personal information:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Restricted access to personal data on a need-to-know basis
• Secure Storage: Protected servers and regular security audits
• Staff Training: Employee training on data protection best practices

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

We retain your personal information only as long as necessary:

• Inquiry Data: 2 years from last contact (unless you request deletion)
• Contract Data: 7 years after contract completion (for legal/tax compliance)
• Financial Records: As required by Kenya Revenue Authority and applicable tax laws
• Website Analytics: 26 months maximum (anonymized after 14 months)

Under the Kenya Data Protection Act 2019 and GDPR, you have the following rights:

• Right to Access: Request a copy of your personal data we hold
• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your data (subject to legal obligations)
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time (where applicable)

To exercise these rights, contact us at info@loopenergyltd.com

Our website uses essential cookies to ensure functionality. We currently do NOT use:

• Advertising or tracking cookies
• Third-party analytics (e.g., Google Analytics)
• Social media cookies

If we implement analytics in the future, we will update this policy and seek your consent where required.

Our website uses the following third-party services:

• Web3Forms: Contact form submission processing.View their privacy policy
• Netlify: Website hosting and form handling.View their privacy policy

Our services are intended for business-to-business (B2B) transactions. We do not knowingly collect personal information from individuals under 18 years of age. If we discover that we have inadvertently collected such information, we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically for any updates.